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Title
Text copied to clipboard!IT Operations Manager
Description
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We are looking for an experienced and dedicated IT Operations Manager to oversee and manage our organization's IT infrastructure and operations. The ideal candidate will be responsible for ensuring the smooth and efficient functioning of all IT systems, networks, and services, while maintaining high standards of security, reliability, and performance. You will lead a team of IT professionals, providing guidance, mentorship, and strategic direction to ensure alignment with organizational goals and objectives.
As an IT Operations Manager, you will be responsible for developing and implementing IT policies, procedures, and best practices to optimize operational efficiency and effectiveness. You will collaborate closely with other departments and stakeholders to identify technology needs, evaluate solutions, and implement improvements that enhance productivity and support business growth. Your role will also involve managing vendor relationships, negotiating contracts, and ensuring compliance with service level agreements (SLAs).
You will be expected to proactively monitor and analyze system performance, identify potential issues, and implement corrective actions to minimize downtime and disruptions. Additionally, you will oversee disaster recovery planning and execution, ensuring that robust backup and recovery procedures are in place to protect critical data and systems.
The successful candidate will possess strong leadership and communication skills, with the ability to effectively manage and motivate a diverse team. You should have a solid understanding of IT infrastructure, including servers, networks, storage, virtualization, cloud computing, and cybersecurity. Experience with IT service management frameworks such as ITIL is highly desirable.
In this role, you will also be responsible for budgeting and financial management, ensuring that IT expenditures are aligned with organizational priorities and objectives. You will regularly report on IT operations performance, providing insights and recommendations to senior management to support informed decision-making.
We value innovation and continuous improvement, and as an IT Operations Manager, you will be encouraged to stay abreast of emerging technologies and industry trends. You will have the opportunity to propose and implement innovative solutions that drive efficiency, enhance security, and support the organization's strategic goals.
If you are a proactive, results-oriented professional with a passion for technology and a proven track record in IT operations management, we invite you to join our dynamic team. This role offers an exciting opportunity to make a significant impact on our organization's success and growth, while advancing your career in a supportive and collaborative environment.
Responsibilities
Text copied to clipboard!- Manage and oversee the organization's IT infrastructure and operations.
- Develop and implement IT policies, procedures, and best practices.
- Lead and mentor a team of IT professionals, providing strategic direction and support.
- Monitor system performance and proactively address issues to minimize downtime.
- Manage vendor relationships, negotiate contracts, and ensure compliance with SLAs.
- Oversee disaster recovery planning and execution to protect critical data and systems.
- Collaborate with stakeholders to identify technology needs and implement improvements.
- Prepare and manage IT budgets, ensuring alignment with organizational priorities.
Requirements
Text copied to clipboard!- Bachelor's degree in Information Technology, Computer Science, or related field.
- Minimum of 5 years of experience in IT operations management or related role.
- Strong knowledge of IT infrastructure, including servers, networks, storage, and cloud computing.
- Experience with cybersecurity best practices and disaster recovery planning.
- Proven leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Familiarity with IT service management frameworks such as ITIL.
- Ability to manage budgets and financial planning for IT operations.
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing IT infrastructure and operations?
- How do you ensure the security and reliability of IT systems within an organization?
- What strategies do you use to motivate and lead your IT team effectively?
- Can you provide an example of a significant IT project you managed and its outcome?
- How do you stay updated with emerging technologies and industry trends?
